My order

If you need to change or cancel your order, please contact us at info@m2zwatches.com. Once our warehouse has processed your order, we will not be able to make any changes.

You have 15 working days to return an item from the date you received it. Only items purchased directly from the M2Z Watches website can be returned.

Goods must be returned in new and unused condition by tracked courier. Before returning an item, you must send a return and refund request email to info@m2zwatches.com . Once we receive the item, we will check its status and if it is in the mentioned condition, a refund will be processed.

For more information on our policies, follow this link General Conditions of Sale

We offer a 2-year warranty on all of our watches. The warranty covers your M2Z watch and accessories against manufacturing problems from the date you purchased the product, excluding the courier, to shipping your watch and returning the repaired watch.

Our warranty does not cover damage caused by accidents or unauthorized modifications. If our warranty does not cover the repair, you will have to pay the out of warranty charges plus the courier charges.

Customers will be responsible for arranging for a courier to send the watch to our headquarters in Voghera - Italy, the watch which needs to be repaired will then be inspected and a quote will be sent to you including courier charges.

We will proceed with the repair once we receive confirmation to proceed and payments must be made before the repaired watch is returned to you.

Please note that customs duties/taxes may apply on the return of repaired watches, it is your sole responsibility to check with your local customs for details.

For more information on our policies follow this link: General conditions of Sale


After your payment has been verified, it takes up to 48 hours to process and ship your order. This does not include weekends or national holidays.

Orders processed on Friday will be shipped the following Monday to avoid unnecessary stays with couriers.

M2Z Watches offers FREE WORLDWIDE SHIPPING on all watches.

Import taxes/duties are NOT included in the price of the watch, taxes and policies vary widely from country to country and we strongly recommend that you contact your local customs office for more information.


How to set the time

1. Pull the crown out to the second click position.

2. Rotate the crown to set the hour and minute hands.

3. Return the crown to the normal position.

How to set the date

1. Pull the crown out to the first click position.

2. Turn the crown to the left for date setting.

3. Return the crown to the normal position.

How to wind the mainspring

a) Manual winding (turn the crown clockwise to the home position) It will be fully wound by turning the crown minimum 55 times. It will start to move naturally after shaking lightly.

b) Machine charging. The fully charged condition (Reference information) Rotation speed: 30rpm Operating time: 60 minutes

Need help?

Contact our Customer Service.

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